SlothMate is not on sale yet. It is coming to the Mac App Store. This page explains how purchases will work once it is available.

1. What SlothMate sells

SlothMate Plus is an optional purchase that unlocks extra SlothMate tools and capacity. It is sold only through Apple's App Store, inside the SlothMate app, as an auto-renewing subscription for 1, 3, 6, or 12 months or as a one-time Lifetime purchase. Every option unlocks the same features. Apple shows the price in your currency before you confirm.

SlothMate Plus is not content. It includes no channels, movies, series, playlists, guide data, or provider service, and it never raises your provider's connection limits.

2. Payments to your media provider are separate

Any IPTV, Xtream, M3U, or other media service you connect is run by a separate company with its own terms and billing. SlothMate does not sell, bill, renew, cancel, or refund those subscriptions, and it cannot see or change those accounts. For anything about a provider subscription, contact the provider you pay.

3. Who handles your payment

Apple processes every SlothMate Plus purchase under Apple's Media Services Terms and Conditions. We never receive your card or Apple Account details, so we cannot look up, change, or refund a charge ourselves. A purchase belongs to the Apple Account that made it.

4. Cancelling a subscription

A subscription renews automatically until you cancel it in your Apple Account settings. To stop the next renewal, cancel before the renewal date that Apple shows for your subscription:

On a Mac: open the App Store, click your name at the bottom of the sidebar, click your name again on the page that appears, click Subscriptions, choose SlothMate Plus, and click Cancel Subscription.
On an iPhone or iPad: open Settings, tap your name, tap Subscriptions, choose SlothMate Plus, and tap Cancel Subscription.
On the web: go to https://account.apple.com/account/manage/section/subscriptions and sign in.

After you cancel, Plus stays active until the end of the period you already paid for. Deleting the app or a SlothMate profile does not cancel a subscription. Apple's instructions: https://support.apple.com/118428

5. Asking for a refund

Refunds for SlothMate Plus are decided and paid by Apple. To ask for one:

Go to https://reportaproblem.apple.com and sign in with the Apple Account you used.
Choose "I'd like to", then "Request a refund".
Choose your reason and the SlothMate purchase, then submit your request.

Apple says to expect an update on your request within 24 to 48 hours. Whether a refund is available depends on Apple's terms and on the law of your country or region, and we cannot promise an outcome. If Apple refunds or revokes a purchase, the Plus features it unlocked end. Apple's instructions: https://support.apple.com/118223

6. Your legal rights

Nothing on this page limits rights you have under the consumer law of the country where you live, including any right to withdraw from a purchase or to a remedy for digital content that does not work as described.

7. Restoring a purchase

Restore Purchases in the SlothMate Plus sheet re-checks the purchases linked to your Apple Account, for example on a new Mac. Lifetime is tied to that Apple Account.

8. If Plus ends

Nothing you created is deleted. Favorites, categories, and presets beyond the free limits stay saved and reactivate if Plus returns. The Terms of Use (sections 7 and 8) set out the full purchase terms.

9. Contact

For help with the app, write to support@slothmate.com. We will point you to Apple for billing questions, because only Apple can see or change App Store payments. SlothMate's publisher is identified in the Legal notice.

Effective date: September 24, 2026. Last updated: September 24, 2026. Version 1.0.